This contractual document shall govern the contracting of accommodation bookings through the website https://www.rualva.net/es , owned by Rualva Explotacion y Gestión de Patrimonio SL, under the trademark RUALVA INMOBILIARIA, hereinafter, PROVIDER, whose contact details are also included in the Legal Notice of this website.
These Conditions shall remain published on the website available to the USER for reproduction and storage as confirmation of the contract, and may be modified at any time by the PROVIDER. It is the responsibility of the USER to read them
periodically, as those in force at the time of placing the order will be applicable.
Contracts shall not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.
The acceptance of this document implies that the USER:
These conditions shall be valid for an indefinite period of time and shall be applicable to all contracts made through the PROVIDER's website.
The PROVIDER informs that the merchant is responsible and aware of the current legislation of the countries to which it offers its services and reserves the right to unilaterally modify the conditions, without affecting the goods or promotions that were contracted prior to the modification.
Identity of the contracting parties
On the one hand, the PROVIDER of the accommodation booking service contracted by the USER is Rualva Explotacion y Gestión de Patrimonio SL, with registered office at c/ Abejuela, 2 2 8 46010 Valencia (València), NIF B44947265 and customer/USER service telephone number 633229139.
And on the other hand, the USER, who is fully responsible for the use and custody, and is responsible for the veracity of the personal data provided to RUALVA INMOBILIARIA.
Object of the contract
The purpose of this contract is to regulate the contractual relationship between the PROVIDER and the USER at the moment when the USER accepts, during the online contracting process, the rental of properties for temporary accommodation.
The contractual relationship of accommodation booking entails the rental of the chosen property, for a limited period of time, in exchange for a determined price, publicly displayed on the website.
Contracting procedure
The USER, in order to access the services or products offered by the PROVIDER, must be of legal age. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be processed in accordance with the provisions of Regulation (EU) 2016/679, of 27 April (GDPR), and Organic Law
3/2018, of December 5 (LOPDGDD), detailed in the Legal Notice and Privacy Policy of this website.
Once the reservation is made, it is reported that in accordance with the requirements of Article 27 of Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:
1. General contracting clauses.
2. Activation of reservations.
3. Right of withdrawal (cancellations).
4. Claims and online dispute resolution.
5. Force majeure.
6. Jurisdiction.
7. Generalities of the offer.
8. Price and term of validity of the offer.
9. Transportation costs.
10. Method of payment, costs and discounts.
11. Purchase process.
12. Dissociation and suspension or termination of the contract.
13. Warranties and returns.
14. Applicable law and jurisdiction.
1. GENERAL CONTRACTING CLAUSES
Unless otherwise stipulated in writing, the making of a reservation with the PROVIDER
implies the acceptance by the USER of these legal conditions. No
stipulation made by the USER may not differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the USER
expressly accepted in advance and in writing by the PROVIDER.
2. ACTIVATION OF RESERVATIONS AND PAYMENT
The PROVIDER shall previously inform the USER about the procedure to follow in order to book the trip.
The automatic availability and price calculation system allows the USER to choose the apartment or house he/she is interested in and immediately make the online payment of 50% of the rental price or, failing that, he/she can make a bank transfer within a maximum period of 48 hours.
The PROVIDER will not reserve the accommodation until it has verified that the payment has been made. Once payment has been verified, the PROVIDER will contact you by email to confirm the reservation. This term is understood as long as availability has been confirmed.
Deposits
RUALVA INMOBILIARIA has three types of deposit ranging from 200 ¤ to 500 ¤, and reserves the right to request it depending on the type of reservation and its occupants.
The payment of the deposit will be made by credit card a few days before the entrance to the accommodation and will be returned within 48 hours of departure
In case of damages in the accommodation, they will be deducted from the deposit.
Failure to execute the contract remotely
If the contract cannot be executed because the accommodation is not available within 30 days, the USER will be informed of the lack of availability and will be entitled to cancel the reservation and receive a refund of the total amount paid without any cost, and without any liability for damages attributable to the PROVIDER.
In case of unjustified delay on the part of the PROVIDER with respect to the refund of the total amount, the USER may claim to be paid double the amount due, without prejudice to his right to be compensated for any damages suffered in excess of such amount
exceeding such amount.
The PROVIDER shall not assume any responsibility when the activation of the service does not take place, due to false, inaccurate or incomplete data provided by the USER.
3. CANCELLATIONS (right of withdrawal)
The USER has the same rights and deadlines to proceed with the cancellation and/or claim for possible defects or flaws in the reservation, both online and offline.
Any cancellation must be communicated to the PROVIDER, by e-mail to [email protected], indicating the corresponding invoice or reservation number. In case of refund, the USER could be penalized for the following concepts
below:
- If the reservation is cancelled before 14 days prior to the arrival date, the PROVIDER
will refund the client 50% of his reservation.
- If the reservation is cancelled after 14 days prior to the arrival date, the total amount
of the reservation (100%) will not be refunded.
4. CLAIMS AND ONLINE DISPUTE RESOLUTION
Any claim that the USER considers appropriate will be dealt with as soon as possible, and can be made at the following contact addresses:
RUALVA INMOBILIARIA
c/ Abejuela, 2 2 8 46010 Valencia (València)
Telephone: 633229139
E-mail: [email protected]
If during the rental period there should be any breakdown in the installations or electrical appliances, the USER must immediately notify the PROVIDER in order to resolve these incidents as soon as possible.
In case of force majeure (damage caused by water, fire, etc.), the PROVIDER shall replace the reserved accommodation with another of the same characteristics. In case of unavailability of accommodation, the PROVIDER will reimburse the total amount paid.
Online Dispute Resolution (Online Dispute Resolution)
Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online disputes between the USER and RUALVA INMOBILIARIA, without the need to resort to the courts of law, through the
intervention of a third party, called Dispute Resolution Body, which acts as an intermediary between them. This body is neutral and will dialogue with both parties in order to reach an agreement, and may finally suggest and/or impose a solution to the conflict.
Link to the ODR platform: http://ec.europa.eu/consumers/odr/
5. FORCE MAJEURE
The parties shall not be liable for any default due to force majeure. Performance of the obligation will be delayed until the force majeure event ceases.
6. COMPETENCE
The USER may not assign, transfer or transfer the rights, responsibilities and obligations contracted.
If any stipulation of these conditions should be considered null and void or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.
The USER declares that he/she has read, knows and accepts the present General Conditions in
to their full extent.
7. GENERALITIES OF THE OFFER
The details of each reservation, such as accommodation and meals, are informed to the USER in their respective description on the website.
All sales and deliveries made by RUALVA INMOBILIARIA are subject to these General Conditions.
No modification, alteration or agreement contrary to the Commercial Proposal of RUALVA INMOBILIARIA or stipulated herein shall have any effect, unless expressly agreed in writing signed by RUALVA INMOBILIARIA, in which case, these particular agreements shall prevail.
Given the continuous technical advances and improvements of the products, RUALVA INMOBILIARIA reserves the right to modify its specifications with respect to the products
rUALVA INMOBILIARIA reserves the right to modify its specifications with respect to the information provided in its advertising, as long as it does not affect
advertising, as long as it does not affect the value of the services offered. These modifications shall also be valid in the event that, due to
also be valid in the event that, for any reason, the possibility of supplying the services offered is affected
supply of the services offered.
Arrivals and departures
Check-in: The timetable for key collection is from 11:00 a.m. to 00:00 a.m. at the points where each apartment is located. Access data will be provided the day before arrival.
The accommodation is delivered clean and with all utensils and kitchenware. Bath towels and sheets per person are included in the rental price.
Departures: The maximum departure time from the accommodation is 1100am. You will follow the check out instructions of each accommodation.
At the agreed check out time, the tenants must be ready with their bags packed and the apartment picked up
and the apartment picked up and cleaned.
Extra services
If the USER is interested in hiring an extra service during his/her stay, he/she must do so at the time of booking:
Cleaning
Crib
Baby chair
No pets are allowed in our accommodations.
Responsibilities of the client
- The USER undertakes to respect the rules of the Community. During the hours of rest from 22:00 to 9:00, it is not allowed to use the lodgings for party celebrations, nor to make noise. In no case it is allowed to occupy the accommodation for more people than the maximum capacity.
- The use of electricity and water must be rational.
- It is forbidden to hang towels and clothes on the balcony railings.
- Children must always be accompanied by their parents and under their responsibility.
- The USER is responsible for the correct behavior of all his fellow guests, otherwise, the PROVIDER reserves the right to expel the occupants of the accommodation, without the right to future claims or any kind of compensation.
- Neither RUALVA ALOJAMIENTOS, nor the owner shall be liable for any direct or indirect damage that may be caused
or indirect damage that may be caused as a consequence of the misuse of the accommodation, including, but not limited to
including but not limited to: damages, losses after fire, theft, crime, accidents or any other type of damage
other types of damage.
8. PRICE AND PERIOD OF VALIDITY OF THE OFFER
The prices indicated for each reservation include Value Added Tax (VAT). These prices, unless expressly stated otherwise, do not include tourist taxes, travel insurance, shipping, handling, wrapping, or any other additional and ancillary services
any other additional services and annexes to the service purchased.
The prices applicable to each property are those published on the website and are expressed in EURO currency. The USER assumes that the economic valuation of some of the services may vary in real time. Prices may change daily until the reservation is made. Any payment made to RUALVA INMOBILIARIA shall be subject to the issue of an invoice under consent (art. 63.3 RD 1/2007) in the name of the registered USER or of the company name that the USER has informed at the time of placing the order. This invoice will be delivered to the USER at the end of the rental and the payment of the contracted services. The invoice can be downloaded in PDF format by accessing the web management panel with the user account. If you wish to receive it by e-mail, you must request it by any of the means that the PROVIDER makes available to you, informing you that you may revoke this decision at any time.
For any information about the reservation, the USER may contact through RUALVA INMOBILIARIA's customer service telephone number 633229139 or via e-mail to the address [email protected].
9. TRANSPORT COSTS
There are no transport costs.
10. PAYMENT METHODS, CHARGES AND DISCOUNTS
The PROVIDER is responsible for the economic transactions and makes possible the following ways to make the payment of an order:
Security measures
The web site uses information security techniques generally accepted in the industry, such as SSL, data entered in secure page, firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the USER accepts that the PROVIDER obtains data for the purpose of the corresponding authentication of the access controls.
The PROVIDER agrees not to allow any transaction that is or is considered illegal by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them.
The following activities are prohibited under the card brands' programs: the sale or offer of a product or service that does not comply with all laws applicable to the Purchaser, Issuing Bank, Merchant or Cardholder of the card(s).
11. PURCHASING PROCESS
The website has a search system by different parameters to facilitate the choice of accommodation. Types of reservations:
Select the dates of arrival and departure, the people accommodated (adults and children) and the extra services chosen and add to the basket. Only the selected services, the quantity, the price and the total amount will be shown in the basket. Once the basket is saved, taxes, charges and discounts will be
the taxes, charges and discounts will be calculated according to the data entered.
The baskets do not have any administrative linkage, it is only a section where you can simulate a budget without any commitment on both sides.
From the basket you can place an order following the next steps for its correct formalization:
1. - Verification of the invoicing data.
2. - Verification of the reservation (dates, services...).
3. - Selection of the payment method.
4. - Placing the order (purchase).
Once the order has been processed, the system instantly sends an e-mail to the PROVIDER's management department and another to the USER's e-mail confirming the order has been placed.
Within a maximum of 24 hours, on working days, an e-mail will be sent to the USER confirming the status of the reservation, as well as all relevant information.
From the Online Reservation section, it will be possible to consult the description and characteristics of the accommodation, the services included, the optional services (extras) and the particular conditions of each property.
12. DISSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT
If any of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, this condition shall be deemed severable and shall not affect the validity and enforceability of any of the remaining conditions.
The PROVIDER may, without prior notice, suspend or terminate the USER's access to its services, in whole or in part, for any valid reason, including, without limitation, where the USER fails to comply with or follow any of the obligations set forth herein or any applicable provision of law, license, regulation, directive, code of practice or usage policies.
When the PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available to the PROVIDER.
13. WARRANTIES AND RETURNS
The guarantee of the services offered shall respond to the following articles based on the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws:
Conformity of the services with the contract
1. Unless there is evidence to the contrary, it shall be understood that the services are in accordance with the contract provided that they comply with all the requirements expressed below, unless, due to the circumstances of the case, any of them are not applicable:
a) They comply with the description made by RUALVA INMOBILIARIA.
b) They are suitable for the uses to which the services of the same type are ordinarily destined.
c) Are suitable for any special use required by the USER, when the USER has informed RUALVA INMOBILIARIA about it
c) Are suitable for any special use required by the USER, when the USER has informed RUALVA INMOBILIARIA at the time of the conclusion of the contract,
provided that the USER has admitted that the service is suitable for such use.
d) They present the usual quality and performance of a service of the same type that the client can reasonably expect, taking into account
d) They present the usual quality and performance of a service of the same type that the customer may reasonably expect, taking into account the nature of the service and, where applicable, the descriptions of the specific characteristics of the service
descriptions of the specific characteristics of the services provided by RUALVA INMOBILIARIA
RUALVA INMOBILIARIA.
e) RUALVA INMOBILIARIA describes the details, technical characteristics and photographs of the properties provided by the owners
of the properties provided by the owners of the properties, so that RUALVA INMOBILIARIA is not bound by these public statements
not bound by these public statements.
2. The lack of conformity resulting from a service not performed or rendered shall be considered as a lack of conformity with the contract, as long as RUALVA INMOBILIARIA is responsible for it or under its responsibility; on the contrary, when the service not performed or rendered is due to negligence or bad practice of the USER, it shall not be considered as a fault of RUALVA INMOBILIARIA and shall be considered as in accordance with the terms of the contract.
3. There shall be no liability for non-conformities that the USER knows or could not have been unaware of at the time of the conclusion of the contract or that have their origin in information provided by the USER.
Responsibility of RUALVA INMOBILIARIA
The PROVIDER shall be liable to the USER for any lack of conformity at the moment of the delivery of the accommodation. RUALVA INMOBILIARIA grants the USER the right to repair the service, to replace it, to reduce the price and to terminate the contract.
Repair and replacement of the accommodation service
1. If the hosting service is not in conformity with the contract, the USER may choose between repair or replacement, unless one of these options is impossible or disproportionate. From the moment the USER informs RUALVA INMOBILIARIA of the chosen option, both parties shall abide by it. This decision of the USER is without prejudice to the cases in which the repair or replacement fails to bring the service in conformity with the contract.
2. Any form of remedy which imposes costs on RUALVA INMOBILIARIA which are unreasonable in comparison with the alternative form of remedy, taking into account the value of the service if there were no lack of conformity, the relevance of the lack of conformity and whether the alternative form of remedy could be carried out without major inconvenience to the USER, shall be considered disproportionate.
The repair and replacement shall comply with the following rules:
- The USER shall be charged free of charge for the necessary expenses incurred to remedy the non-conformity of the contracted services
conformity of the contracted services.
- They will be carried out within a reasonable period of time and without major inconveniences for the USER,
taking into account the nature of the services and their purpose for the USER.
- If, once the repairs have been completed and the property has been delivered, it still does not comply with the contract, the USER may
the USER may demand its replacement, a price reduction or the termination of the contract
of the contract.
- If the replacement fails to bring the property into conformity with the contract, the USER may demand the repair of the property, a price reduction or termination of the contract
may demand the repair of the same, the reduction of the price or the termination of the contract.
Price reduction and termination of the contract
The price reduction and termination of the contract will proceed, at the USER's choice, when the USER cannot demand the repair or replacement of the service and in cases where these have not been carried out within a reasonable period of time or without major inconvenience to the USER.
The resolution will not proceed when the lack of conformity is of minor importance.
Criteria for price reduction
The price reduction will be proportional to the difference between the value that the service would have had at the time of delivery if it had been in accordance with the contract and the value that the service actually delivered had at the time of delivery.
Deadlines
Unless proven otherwise, delivery is understood to have been made on the day shown on the reservation.
The USER shall inform RUALVA INMOBILIARIA of the lack of conformity at the time of the notice of non-conformity or, at the latest, at the end of the stay. In the absence of proof to the contrary, it shall be understood that the USER's communication has taken place within the established period.
14. APPLICABLE LAW AND JURISDICTION
These terms and conditions shall be governed by or construed in accordance with Spanish law in all matters not expressly provided for herein. RUALVA INMOBILIARIA and the USER agree to submit to the courts and tribunals of the USER's domicile any dispute that may arise from the provision of the products or services subject to these Conditions.
In the event that the USER is domiciled outside Spain, the PROVIDER and the USER expressly waive any other forum, submitting to the Dispute Resolution Body that will act as an intermediary between them in accordance with Art. 14.1 of Regulation (EU) 524/2013, without the need to resort to the courts of law. For further information, please refer to clause "4. CLAIMS AND ONLINE DISPUTE RESOLUTION of these Conditions.